Cancellation / Refund Policy
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Last Updated: [10 August 2024]
At Canar Herbal Cosmetics Pvt. Ltd., we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our cancellation and refund policy below.
1. Cancellation Policy
You may cancel your order at any time before it has been processed. To cancel an order, please contact our customer service team at [support@canarherbalcosmetics.com] or call us at [+91-8076382304]. Please provide your order number and the reason for cancellation.
- Orders Not Yet Processed: If your order has not yet been processed, we will cancel it and issue a full refund.
- Orders Already Processed: If your order has already been processed and shipped, you will need to follow the return process outlined below.
2. Return Policy
If you receive a product that is damaged, defective, or not what you ordered, you may return it within 7 days of receipt for a full refund or exchange.
Conditions for Returns:
- Products must be unused and in their original packaging.
- A receipt or proof of purchase must be included with the return.
- Returns must be initiated by contacting our customer service team.
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Non-Refundable Items:
Certain items may not be eligible for a refund, including:
- Opened or used products.
- Products marked as final sale.
4. Shipping Policy
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong item sent).
6. Contact Us
For any questions regarding cancellations or refunds, please contact us at:
- Email: [support@canarherbalcosmetics.com]
- Phone: [+91-8076382304]
We appreciate your understanding and support. Thank you for choosing Canar Herbal Cosmetics!